How do I return a product?Updated 2 years ago

We’re sorry you were unhappy with your order. We try to make returns as easy as possible. Any products returned must be in their original condition and packaging, and submitted with your shipping invoice.

Here’s how to submit your return for domestic US orders:

• Go to our return portal here - returns.priverevaux.com. Enter your order number or the email address used when placing your order.
• Follow the steps as you are guided through the process. Once complete, print your Return Authorization Form.
• Pack your products in the original packaging, including any documentation, return authorization form, accessories and manuals you may have received with the product. Make sure everything is well packed and secure to prevent damage during shipping.
• For U.S. orders, follow the instructions to print your free return shipping label, adhere the label to the outside of the package, and make sure all previous address information is covered. For orders placed outside the U.S., you will need to pay for return shipping, and you can use any carrier you prefer.

Here’s how to submit your return for international orders or orders from Canada:

Reach out to us at [email protected] and one of our support team members can assist!