First, please confirm that your shipping address is correct. Then, reach out to the carrier for guidance on tracing your package. If they cannot locate your package, please email us and we’ll help get you what you ordered!

<div id="isPasted" style="box-sizing: border-box; border-left: 1px solid rgb(0, 159, 163); margin: 0px 1.875rem 1.5625rem; color: rgb(0, 0, 0); font-family: futura-pt, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; color: rgb(0, 0, 0); margin-left: 3.25rem; position: relative; line-height: 1.5rem;">First, please confirm that your shipping address is correct. Then, reach out to the carrier for guidance on tracing your package. If they cannot locate your package, please email us and we&#x2019;ll help get you what you ordered!</div></div>

I never received my product, but it says it was delivered. What do I do?

If your order was undeliverable or returned to sender, please reach out to our customer service team and we will send you a new shipment.

<div style="box-sizing: border-box; border-left: 1px solid rgb(0, 159, 163); margin: 0px 1.875rem 1.5625rem; color: rgb(0, 0, 0); font-family: futura-pt, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; color: rgb(0, 0, 0); margin-left: 3.25rem; position: relative; line-height: 1.5rem;">If your order was undeliverable or returned to sender, please reach out to our customer service team and we will send you a new shipment.</div></div>

My tracking status says it was returned to sender. What do I do?

We’re sorry for any inconvenience. Please reach out to our customer service team, and we will help get you the correct products you ordered.

<div style="box-sizing: border-box; border-left: 1px solid rgb(0, 159, 163); margin: 0px 1.875rem 1.5625rem; color: rgb(0, 0, 0); font-family: futura-pt, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; color: rgb(0, 0, 0); margin-left: 3.25rem; position: relative; line-height: 1.5rem;">We&#x2019;re sorry for any inconvenience. Please reach out to our customer service team, and we will help get you the correct products you ordered.</div></div>

What happens when I receive the wrong item in my order?

Hello! Still have a question? Sends us an email.

Returns

Shipping

Help

Privacy Policy

Terms & Conditions

Find Your Fit

Sunglasses

Readers

Prescription

Blue Light

Privé Revaux

Delivery

What frame styles would looks best on me?

How do I find my perfect fit?

How-to

What are your shipping costs?

What about Holiday Shipping?

What happens if the tracking hasn’t updated?

When can I expect my order?

What if there are shipping delays?

Where do you ship?

What is your return policy?

Which products are eligible for returns?

Do you provide free shipping for returns?

How do I return a product?

How long will it take to get reimbursed for my return?

How can I exchange a product?

How can I replace a product that has broken or malfunctioned?

Returns & Exchanges

Basic Info and Getting Started

Technical Prescription Details

Product Features

Payments and Insurance

Prescription Shipping & Returns

Prescription Eyewear FAQs